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23771 FM 1314
Porter, TX 77365

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FAQs - Freedom Self Storage in Porter, TX

When can I access my unit?
Our access hours are 6am - 10pm, 7 days a week, 365 days a year!  For customers who need 24 hour access, special provisions can be made in the lease to accomodate them.

What type of documentation do I need to provide in order to rent a space?
We require a government issued ID - drivers license, state ID, passport or military ID. 

Why should I rent from you?
We are a locally owned and operated facility. You get a personal relationship with our managers that you just won’t find with others. That’s aside from the amazing amenities we offer and include. Alarmed Units, 24/7 HD Cameras, 24 hour Access, and a FREE move-in truck to use.

What size storage unit do I need?
Refer to our “STORAGE GUIDE” Tab. Still not sure? Call our office at 832-432-7777 and we’ll be happy to listen and help you decide your storage needs.

When is rent due, and how can I make a payment?
Rent is due by close of business every 1st of the month. We offer several convenient ways to pay. The best way is to go on our auto-pay program, which eliminates hassles and late fees. We will ACH your checking account every month or charge your credit card on file. For your convenience we have made it possible to pay your bill through our website, and you can also call or stop by the office. Additionally, the front gate access pad has a credit card authorizer on it.

What are accepted forms of payment?
We accept Visa, Mastercard, Discover and AMEX.  ACH from your checking account automatically on our auto-pay program, and you can also pay by check. Please note: No checks will be accepted on any past due account.

Do you require Tenant Insurance?
While we do not require it, we offer low cost tenant insurance options at the facility. We strongly urge each and every tenant to obtain coverage.  Having it being the standard in our industry, and in accordance with Texas state law, as well as having it stated in our tenant leases, Freedom Self Storage assumes no liability for the contents of the units.  We insure our buildings and property, and it is up to each tenant to insure their valuables.  Please see our Optional Storage Insurance page for more details.

What are the lease terms?
Our rental agreements are month to month, with no commitment whatsoever.

Do you sell LOCKS, Boxes and Moving Supplies?
Yes we do.  For a complete list of moving supplies click here

Do you provide moving carts and dollies?
We absolutely do! In every building we keep at least 1 of each. If they are in use and you need immediate assistance, let the manager know and he will accommodate you.

What is climate controlled storage?
Our climate controlled units maintain a temperature of approximately 66-78 degrees. This feature helps protect your stored items from extreme temperatures. The climate controlled units in our facility are in indoor buildings where dirt and dust are less likely to penetrate. This type of environment is ideal for storing furniture, electronics, artwork, and other items.

Do you have 18 wheeler (tractor trailer) access?
Yes, we do! We REQUIRE 3 hours advance notice before arrival to be better prepared. We have wide driveways and gates to accommodate you. We also have high clearance covered loading areas and can accommodate large moving trucks.

Please understand that are some things we do not allowed to be stored. These items include:
Hazardous materials – anything that can catch fire like gasoline, propane, oil, grease, cleaners and fireworks
Illegal Substances
Anything toxic - biological waste, fertilizer, asbestos
Anything with a noxious smell – moth balls, etc.
Perishables – produce, meat, dairy, cereals, rice, animal products
Living Things – people, animals, plants

Can I rent my unit online or over the phone?
While you can reserve the unit both online and over the phone with the manager, photo identification is required at lease signing, which is done in our office.

What is the difference between indoor and outdoor storage units?
Outdoor storage is not climate controlled and won’t protect your belongings from unfavorable weather. Also, we make every effort for pest control, but it’s not uncommon to find insects like spiders and bugs in the outdoor units. These spaces aren’t as protected as an interior unit. Indoor units are climate controlled and are accessed from a hallway by entering the main door of a building.

What are your security featues?
We have an electronic access gate that requires your personal access code for entry.  We also feature individual alarmed units.  30 high definition digital cameras record 24 hours a day and are broadcast directly to our office. 

Is Freedom Self Storage a member of TSSA (Texas Self Storage Association)?
Yes, we are.  Always store your belongings with a TSSA menber. 

Freedom Self Storage in Porter, TX

23771 FM 1314, Porter, TX 77365

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